Front Desk Agent - Luxury Hospitality Role in Bali

Join Stilt Studios in the heart of Kuta Selatan, Bali as a Front Desk Agent and become the face of our luxury hospitality experience. This is your opportunity to work in a dynamic, guest-focused environment where your professionalism and warmth will be the backbone of our guest's stay. Daily, you'll handle check-ins, manage reservations, and ensure our guests feel at home, all while using our state-of-the-art PMS (Property Management System) to streamline operations.

At Stilt Studios, we are more than just a hospitality company; we are a vibrant part of Bali's rich cultural tapestry. Our team is dedicated to providing an unparalleled experience, and as a Front Desk Agent, you'll play a crucial role in making every guest feel valued. With stunning ocean views and a prime location, our property is the perfect backdrop for your career in luxury hospitality.

📋 Tanggung Jawab Pekerjaan

• Handle guest check-ins and check-outs efficiently using our PMS (Property Management System).
• Manage and confirm reservations, ensuring all guest details are accurately recorded.
• Provide exceptional customer service, addressing guest inquiries and concerns promptly.
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area, adhering to hygiene and safety protocols.
• Assist in training new staff and maintaining a positive team environment.
• Stay updated with local regulations and hospitality best practices.
• Contribute to the development of our guest feedback and improvement initiatives.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in front desk or hospitality roles, preferably in a luxury setting.
• Fluency in English and Bahasa Indonesia, with excellent communication skills.
• Strong organizational skills and attention to detail.
• Familiarity with PMS (Property Management System) software is a plus.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Professional demeanor and the ability to handle guest complaints and issues with tact and diplomacy.
• Valid ID and work permit for Indonesia.
• Enthusiasm for Bali's culture and a passion for delivering exceptional guest experiences.

🛠️ Keahlian

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