Hotel Reservation & Sales Account Executive - Bali

Join Alorica as a Hotel Reservation & Sales Account Executive and become the voice of luxury hospitality in Bali! In this dynamic role, you’ll provide exceptional customer service to global travelers, assisting with hotel bookings, inquiries, and upselling premium services. As part of our dedicated team in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you'll be at the heart of Bali's vibrant tourism industry, ensuring every guest's stay is unforgettable.

You'll use industry-leading tools like Sabre, Amadeus, and Concur to manage bookings and reservations efficiently. This role offers a unique opportunity to grow in a fast-paced environment, with competitive benefits and the chance to develop your skills in a global market.

If you're passionate about travel, hospitality, and delivering exceptional service, we want to hear from you!

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to international travelers, ensuring their hotel bookings and inquiries are handled with professionalism and care.
• Use reservation systems like Sabre and Amadeus to manage and confirm hotel bookings efficiently.
• Assist with upselling premium services and packages to enhance guest satisfaction and revenue.
• Stay updated with local tourism trends and hotel offerings to provide accurate and valuable information to travelers.
• Collaborate with the team to ensure seamless communication and coordination during guest interactions.
• Maintain accurate records and reports using tools like Concur to support operational and financial objectives.
• Adapt to the dynamic nature of the travel industry, handling multiple requests and deadlines with flexibility.
• Promote a positive and welcoming atmosphere, representing Alorica and Bali's hospitality standards.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in hotel reservations, travel, or customer service roles, preferably in a luxury or upscale hospitality environment.
• Fluency in English, both written and spoken, with excellent communication skills.
• Proficiency in using reservation systems like Sabre and Amadeus, and familiarity with tools like Concur.
• Strong organizational skills and the ability to manage multiple tasks and deadlines effectively.
• Knowledge of Bali's tourism industry, including popular destinations and hotel offerings, is a plus.
• Ability to work well under pressure and in a fast-paced environment.
• Certification in hospitality or customer service is a plus.
• Passion for travel and a commitment to delivering exceptional guest experiences.

🛠️ Keahlian

Lowongan Terkait